Back to search
Job Title: Key Account Manager
Location: Ashford, Middlesex
Salary: £30,000 £40,000 per annum (DOE)
Job Type: Full-Time, Permanent
Industry: Logistics, Freight, Supply Chain
Experience Level: Entry-Level to Mid-Level
Our Client is a fast-growing logistics company working with a variety of high-profile clients across high-end fashion and high-value cargo. Built on values of trust, honesty, and teamwork, we pride ourselves on delivering exceptional service through strong client relationships and a passionate, driven team.
Were on the hunt for an ambitious and people-focused Key Account Manager to join our Client Solutions team. Whether you're early in your career or already have some experience under your belt, this is an opportunity to make an impact, grow your skills, and build relationships with exciting, high-end brands.
This is a client-facing role where youll take ownership of key accounts, ensuring service excellence, retention, and commercial growth. You'll work closely with internal teams to deliver solutions that keep our clients coming back.
Manage and grow relationships with a portfolio of key/VIP clients
Act as the main point of contact for customer queries, feedback, and service needs
Identify and act on upselling/cross-selling opportunities
Develop and implement account plans to support revenue and retention targets
Conduct regular reviews and updates with clients
Collaborate with operations, transport, and logistics teams to deliver smooth service
Stay informed on industry trends and competitors
Ensure compliance with OH&S procedures when on-site with clients or suppliers
Must-Haves:
12 years experience in account management, customer service or similar client-facing role(or keen interest in stepping into one).
Excellent communication skills both written and verbal
Energetic, driven, and positive mindset
Ability to work independently and collaboratively
Organised and able to manage multiple priorities
Comfortable using Microsoft Office and CRM systems
Nice-to-Haves:
Experience in logistics, freight forwarding or supply chain
Familiarity with Warehouse Management Systems (WMS)
Understanding of operational health & safety practices
Exciting opportunity to work with luxury and high-value clients
Supportive, growing team where your input matters
Great scope for personal and career development
Dynamic environment where no two days are the same
Be part of a business thats scaling up fast and rewards ambition
Ready to make your mark?
If youre ambitious, love building relationships, and want to grow with a company that values your contribution we want to hear from you!
Apply today!!!
