Junior IT Support Engineer

Junior IT Support Engineer

Ashford

Full-Time / permanent

Hybrid

We are currently seeking an enthusiastic and motivated Junior IT Support Engineer to join our international client based in Ashford. The ideal candidate will be a proactive problem-solver with excellent communication skills and a strong desire to learn and grow within the field of Information Technology. The role is varied and offers the opportunity to provide support across a range of areas including network support, application support, desktop and user support, peripheral hardware, printers, and IT infrastructure.

Key Responsibilities:

- Assist in managing and maintaining the company’s IT systems and infrastructure.

- Provide first-line support to users on various issues and problems related to hardware, software, networking, and peripherals.

- Install, configure, and troubleshoot desktop systems and applications.

- Ensure the proper functioning of laptops, desktops, printers, scanners, and other peripherals.

- Support and maintain users' accounts including password resets, user rights, and system policies.

- Monitor network performance and contribute to network upgrades and expansions.

- Provide support for the company's applications and assist users with usage and troubleshooting.

- Log all incoming requests in the IT service management system and ensure that users receive efficient and timely support.

- Escalate unresolved issues to senior IT support technicians or other appropriate technical staff.

- Perform routine preventative maintenance on equipment and systems.

- Stay up-to-date with the latest technologies and advancements in the field.

- Participate in IT projects as directed by supervisors or project leads.

Qualifications:

- Minimum 6 months of hands-on experience in an IT support role, preferred but not required.

- Knowledge of Microsoft Office applications, Windows Operating System, and basic networking principles.

- Familiarity with ITSM tools, Active Directory, and basics of troubleshooting network issues.

- Strong analytical and problem-solving skills.

- Excellent verbal and written communication skills.

- Eagerness to progress and learn and adapt in a fast-paced IT environment.

Benefits:

This position comes with the opportunity to work in a fantastic, supportive, and positive environment. It provides a perfect setting for a dedicated junior technician to develop their skills and progress in their IT career.