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Are you an organised and customer-oriented individual looking for a new opportunity? Our client, a dynamic organisation located near Ashford, is seeking a Service Administrator to join their team. With their modern offices and attractive benefits package, this company offers an exciting work environment where you can thrive!
As the Service Administrator, your main responsibility will be to provide exceptional customer service as the first point of contact. Your friendly and professional approach will ensure that customers feel valued and their queries are addressed promptly.
Please find all the details below:
Job Title: Service Administrator
Location: Near Ashford, your own transport is required due to the location of the company
Benefits: Modern offices, 25 days annual leave plus a day off for your Birthday
Salary: 30,000 - 34,000 DOE
Hours: Monday-Friday, 8:30am-5pm
Key responsibilities:
- Provide customers with a competent and accessible first point of contact.
- Arrange all call outs and maintenance visits for 12 Engineers across the UK.
- Ensure that customers are kept informed of service progress.
- Providing RAMS.
- Working with client portals and completing client forms eg PQQ's.
- Liaise with technical support in relation to faults to see if the fault can be rectified over the phone or if an engineer is required.
- Liaise with engineers on day-to-day jobs progress to ensure all visits are being met.
- Passing invoice requests to accounts.
- Reporting at weekly service meeting.
- Providing holiday cover for Service and Stock Co-ordinator
- Ad hoc project work as required.
- Use of company systems as required (Accounts and Project Management)
This amazing company would like to recruit a candidate with the following:
- Experience scheduling Engineers
- Excellent Geographical knowledge of the UK
- Excellent telephone manner.
- Competent IT user - experience of MS Office and Sage 50 desirable
Next steps:
If you have the above skills and experience then please apply - this is such an incredible opportunity where you can really grow your career at this company.
Alternatively if you know someone who may be suitable for this role please share the details. If you successfully refer a friend for the above role, you will receive a 100* voucher of your choice! Terms apply*
Please note if your skills match the requirements for the job then you will receive an e-mail from us (remember to check your junk mail). If you do please call us on (phone number removed) ASAP or within 24 hours to discuss the position in further detail with Emma (Senior Candidate Manager) or Nicola (Executive Permanent Consultant).
We look forward to your application.
Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
