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- Manage and support the Housing and Support team
- Oversee referrals, viewings, sign-ups, and tenancy management
- Support residents with issues such as budgeting, accessing benefits, and engaging with health or probation services
- Monitor rent payments and take action on arrears where needed
- Ensure buildings are safe and maintained, working closely with contractors
- Develop and review support plans and risk assessments
- Lead on safeguarding concerns and represent the service in multi-agency meetings
- Drive resident engagement and service improvement through regular feedback and events
- Experience managing supported housing services or similar
- Knowledge of housing law, welfare benefits, and safeguarding
- Strong leadership and communication skills
- Ability to work with internal departments and external partners
- Confident in managing challenging situations and making decisions under pressure
