Customer Service Administrator

Job Title: Customer Service Administrator

Salary: Up to 28,000 per annum
Hours: 40 hours per week - Monday to Friday, 8:30 am - 5:00 pm

Role Overview:
As a Customer Service Administrator, you will play a key role in providing outstanding support to our customers throughout their journey with us. From managing the order process to offering administrative and technical assistance, your contributions will be vital in ensuring customer satisfaction.

Key Responsibilities:

Customer Service:

• Engage with customers via email, phone, and face-to-face in our showroom.
• Process quotations, purchase orders, sales orders, pro forma invoices, and VAT invoices.
• Provide basic technical advice and assist with stationery ordering.

Sales Support:

• Collaborate with Area Sales Managers to maintain effective communication with customers on significant projects.
• analyse and monitor sales data to support business objectives.

External and Internal Liaison:

• Coordinate with external hauliers to arrange timely delivery of customer orders.
• Work closely with Production Departments to ensure orders are dispatched punctually.
• Raise purchase orders for haulage and stationery as required.

Qualifications, Skills, and Experience:

• Understanding of the sales process and the ability to read non-detailed shop drawings.
• Strong commercial awareness and proficiency in Microsoft Office; familiarity with Microsoft Dynamics NAV is a plus.
• Excellent communication and organisational skills.
• Capacity to work independently or as part of a multifunctional team.
• Flexibility to work varied hours as needed.
• Strong relationship-building skills, honesty, integrity, and attention to detail.
• A cheerful demeanour with a 'can-do' attitude.

Why Join Us?

• Be part of a dedicated team that strives for excellence.
• Contribute to prestigious projects and make a tangible impact.
• Work in a supportive environment where your ideas are valued and encouraged.

Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.