Customer Service Representative

One of our local manufacturing clients based in Aylesbury is looking for an experienced and enthusiastic individual to join their expanding team as a Customer Services Representative. This is a full-time permanent role. To successfully perform the role, the individual will need to have a background in Customer Service or After Sales.

Main Purpose of your job

You will be managing the completion of every day repairs for the manufacturing client, executing the process from initial customer enquiry, through quotation to job completion

Responsibilities

- Manage customer enquiries from initial request through survey and quoting stage to job completion

- Raise job packs and files and mark on the job board. Manage and plan ongoing jobs

- Liase with Engineers Supervisor and Purchase manager, to ensure accurate job timing and scheduling of work appropriate to customer needs

- Produce quotes, including costings and calculations where necessary. Production of reports for job completion in accordance with customer requirements

- Ensure completed jobs are forwarded for pricing and invoicing procedure

- Respond to customer queries/complaints resolve where possible. To escalate to appropriate level if required

- Hold and maintain accurate and up to date customer record information

- All tasks to be completed in accordance with the Quality Assurance policy and procedures

Knowledge         

IT – Microsoft Word Excel and Outlook

Skills

 - Excellent communication and interpersonal skills

- Proven track record of handling customer service enquirird/ complaints

- The ability to work well within a team

- Flexibility and willingness to adapt

- Ability to understand basic Technical issues

Experience

The candidate will need to demonstrate previous experience in Customer Service

Hours

This is a full-time permanent role (35 hours a week), Monday- Friday 8.30 - 4.30 and 9.00 – 5.00 ( this will alternate weekly) 1 hour for lunch. This is a full-time permanent role, and is an in-office role.

Holidays      20 days holiday plus bank holidays 1st year

23 days holiday plus bank holidays thereafter

Salary          £ 27,000 – £29,000