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Savings Team LeaderBuckinghamshire - office based with some flex for hybrid working after probationUp to £35K
We’re looking for a Savings Team Leader to head up operations for a busy, front office team. Reporting to the Head of Savings, you will be responsible for leading and developing the Customer Services Team to ensure that customers receive a seamless and compliant service. You will have a positive approach to change, be a strong and dynamic team leader and be committed to excellent customer service.
Our client, a savings institution based in Buckinghamshire, are proud to have a culture based around teamwork.
Duties of the Savings Team Leader:
- Lead and motivate a team of 5 while managing operational tasks, optimising resource and workforce planning, delegating effectively, and ensuring capacity aligns with business demands.
- Working with the Customer Services Quality Assurance Champion to deliver training based on feedback from quality assurance checking.
- Ensuring any immediate complaints are handled effectively.
The successful individual will possess:
- Previous experience in a customer facing, team management / leadership role within a Bank or Building Society or in the wider financial services sector.
- Strong direct customer services background
- Proven team leader experience (including work allocation and people and performance management, including the appraisal process)
- Evidence of an ability to manage day to day customer complaints effectively.
- Full clean driving license and car as the office is not easily accessible by public transport.
In return, you will receive a competitive salary and package which includes pension, buy back holiday scheme, staff recognition awards and gifts, BUPA health cash plan and training and development opportunities.
If this role appeals to you and you have previous experience as a team leader in financial services, then please do apply today and we will respond to you promptly.
