Repairs Coordinator

One of our local manufacturing clients based in Aylesbury is looking for an experienced and enthusiastic individual to join their expanding team as a Repairs Coordinator. This is a full-time permanent role. To successfully perform the role, the individual will need to have a background in Customer Service or After Sales.

Main Purpose of your job

To complete the repairs process from initial customer enquiry, through quotation to job completion

Responsibilities

- Manage customer enquiries from initial request through survey and quoting stage to job completion

- Raise job packs and files and mark on the job board. Manage and plan ongoing jobs

- Liase with Engineers Supervisor and Purchase manager, to ensure accurate job timing and scheduling of work appropriate to customer needs

- Produce quotes, including costings and calculations where necessary. Production of reports for job completion in accordance with customer requirements

- Ensure completed jobs are forwarded for pricing and invoicing procedure

- Respond to customer queries/complaints resolve where possible. To escalate to appropriate level if required

- Hold and maintain accurate and up to date customer record information

- All tasks to be completed in accordance with the Quality Assurance policy and procedures

Knowledge         

IT – Microsoft Word Excel and Outlook

Skills

 - Excellent communication and interpersonal skills

- High level of organisation, and proven track record of project planning

- The ability to work well within a team

- Flexibility and willingness to adapt

- Ability to understand basic Technical issues

Experience

The candidate will need to demonstrate previous experience in Customer Service

Hours

This is a full-time permanent role (35 hours a week), Monday- Friday 8.30 - 4.30 and 9.00 – 5.00 ( this will alternate weekly) 1 hour for lunch. This is a full-time permanent role, and is an in-office role.

Holidays      20 days holiday plus bank holidays 1st year

23 days holiday plus bank holidays thereafter

Salary          £ 27,000 – £29,000