Service Advisor - Customer Service

Brook Street is working with our client in Ballyclare to recruit a new full time and permanent Service Advisor

Key Duties & Responsibilities:

* Completion of customer invoicing in a timely fashion ensuring accuracy throughout and meeting targets set
* Dealing with invoice queries and chasing up information
* Producing reports as and when required on invoicing progress, queries etc
* Following up with cash sale customers
* Liaising with our accounts department to set up customer accounts
* Being the first line of contact for customers, greeting them in a courteous manner and interpreting their requirements mostly via telephone or e-mail
* Booking in service visits for customer machines
* Liaising with the Service Manager to maximise efficiency regarding engineer planning
* Informing customers of any additional work required, providing accurate quotations and closing sales opportunities by gaining customer authority to complete the work
* Proactively contact customers regarding requirements and to follow up on satisfaction with the service
* Proactively building strong, positive long-term relationships with customers
* Collating and reporting on feedback gained from customers
* Ensuring customer details are updated and correct in the system and adding new customer details in a timely fashion
* Other general administration duties, such as running various daily, weekly and monthly reports, scanning and filing paperwork, record archiving and general word processing
* Adhoc duties commensurate with the position

Criteria

Experience of working in a fast-paced customer service, administration role
Attention to detail and a very high degree of accuracy is essential
Excellent organisational and prioritisation skills
An excellent level of computer proficiency
Excellent customer service skills
Ability to work as part of a team
Ability to communicate effectively at all levels, both internally and externally, in a professional manner
Being accountable
A full driving licence

The core hours of work will be Monday to Friday; 08:30 - 17:00, however, some flexibility will be expected outside of these hours as needed due to operational requirements.

Please send CV to Colleen Farquharson via the apply link

Brook Street NMR is acting as an Employment Agency in relation to this vacancy.