Accounts Officer

Our respected housing authority client is seeking an Accounts Officer to play a key role in supporting the efficient recovery of rent arrears and other housing-related debts, ensuring swift, effective, and customer-focused debt recovery processes.

Key Responsibilities:

• Assist in applying appropriate debt recovery procedures where non-payment occurs.
• Provide progress updates on legal proceedings to relevant staff.
• Investigate and follow up on arrears cases, including tenant visits and correspondence.
• Support the preparation of legal cases, ensuring compliance with pre-court protocols.
• Liaise with solicitors, courts, and enforcement agencies as required.
• Deliver high standards of customer service, tailored to individual needs.
• Accurately interpret policies and provide guidance to customers and colleagues.
• Represent the Income Collection Unit in dealings with internal and external partners.
• Help produce data and reports to support performance analysis.
• Work collaboratively with other teams and manage your workload independently.

What We're Looking For:

• Experience in income collection, arrears recovery or a similar role.
• Strong communication, investigation, and organisational skills.
• A customer-focused approach with attention to detail.
• Ability to work independently and as part of a team.
• Knowledge of debt recovery legislation and procedures is desirable.

This onsite role based in Ballymena requiring an urgent start. The role is projected to last until mid December and is paying 13.91 per hour.

The hours of work are 9am - 5pm Monday - Friday (37.5 hours per week).

This is an urgent requirement, and applications will be reviewed as they are received. If you're interested, please apply as soon as possible to avoid missing out.

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.