Administration Officer (Part-time, Ballymena)

Your new company

A large public sector organisation based in Ballymena

Your new role

• Respond to telephone calls, emails and other enquiries from the public, external agencies, other officers etc. Deal with enquiries through the provision of technical and procedural advice or by signposting to other agencies/sources or, where appropriate, to the relevant officer.
• Issue standard correspondence to applicants, members of the public and business operators, logging necessary details in the department's database and providing status reports to the appropriate officer as required.
• Assist in the preparation of marketing materials and publications for the service, and in updating the organisation's website as appropriate
• Effectively operate manual and computerised information systems across all functions within Public Protection, Health & Wellbeing. This will include inputting and uploading information, accessing for enquiries and production of reports.
• Create and maintain confidential investigation files and records and provide audiotyping support in respect of PACE tape-recorded interviews.
• Organise and attend internal and external multi-agency meetings to take minutes and produce reports or other follow-up action.
• Assist officers in the completion and submission of reports and returns, and in the maintenance of registers.
• Maintain office systems to manage the flow and storage of files and information both electronically and in hard copy.
• Maintain the internal information management system to track work issues, ensuring all queries, requests and complaints are actioned within allocated timeframes.
• Process cheques/cash/credit card payments received within the department, assigning appropriate budget codes and maintaining relevant ledgers. Administer petty cash float in accordance with financial controls.
• Monitor inventories and carry out stock checks as requested. Raise and accurately code purchase orders and research quotations as required.
• Contribute to the planning, development and organisation of admin support service systems/procedures/policies

What you'll need to succeed

• 5 GCSEs to include English Language and Maths (grade C or above) or equivalent qualifications to demonstrate literacy and numeracy
• The effective use of computerised information management systems
• Working as part of a team to deliver frontline customer service to members of the public and/or external organisations
• The ability to deal efficiently with large volumes of work and prioritise competing demands
• Competent with Microsoft Office applications including Word, Excel, PowerPoint and Outlook.

What you'll get in return

• 14.68 per hour
• Part-time (29.6 hours) between Monday and Friday
• Based in Ballymena
• Temporary until the end of June with possible extension

What you need to do now


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