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Job Title: Customer Care Coordinator
Location: Lancaster, LA1
Full Time Permanent contract -onsite
Working hours: MON-FRI (DAYS)
What Is the Role?
Be the voice of support. Make every customer interaction count.
We're on the lookout for customer-focused, solution-driven professionals to join our growing team and help us deliver an outstanding aftercare experience.
You don't need housing or construction experience, we're looking for customer-centric people with a genuine passion for service. Full training will be provided.
As a Customer Care Coordinator, you'll be at the heart of the customer journey, turning issues into solutions and ensuring every homeowner feels heard and supported. You'll work closely with site managers, operatives, and contractors to keep communication clear and resolutions on track.
You'll log issues, coordinate resources, and make sure everything runs smoothly, all while making a real difference to how our customers experience their new home.
What You'll Be Doing
- Supporting homeowners throughout their aftercare journey
- Handling defect queries clearly, promptly, and professionally
- Liaising with internal teams (Construction, Sales, Surveying, Technical) to ensure smooth communication
- Logging issues, raising work orders, and tracking progress to completion
- Providing general admin support to keep operations running efficiently
What We're Looking For
- Experience in a fast-paced, customer-facing role
- A confident communicator with strong attention to detail
- Calm under pressure, with a proactive approach to problem-solving
- Comfortable using Outlook, Excel, Word, and internal systems
- Most importantly someone who is genuinely passionate about delivering great service
Please apply now for immediate consideration
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
