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This is an exciting opportunity for an Order Entry Administrator to join an established company in Banbury on a full time, permanent basis - office based. You will be responsible for consistently ensuring all data accuracy is consistently inputted on to the CRM to the highest level of accuracy. Where applicable, you will use fact finding and questioning techniques to build a rapport and resolve order queries in a timely manner to achieve SLA and KPI targets.
As Order Entry Administrator, you will:
- Manage incoming contact from the customers through websites and email via email management system
- Working at the highest level of accuracy to ensure errors are kept to an absolute minimum and within set KPIs
- Promote products and services to exceed customer requirements, therefore maximising sales opportunities
- Process orders and identify up-sell / cross-sell opportunities
- Verify and correct customer master data in business systems, including additional buyer contact names, email addresses, telephone numbers etc. to support business objective of >95% customer master data accuracy
- Build knowledge of the business to identify and increase new business opportunities
- Consistently deliver the highest standards and quality of service
- Provide backup and support for other customer service roles as required
- Focus on achievement of set KPIs based on individual, team and business goals and objectives
As Order Entry Administrator you must:
- Have excellent attention to detail
- Enjoy a role with repetition and process driven
- Be a natural relationship builder
- Have strong communication skills
- Work logically to identify opportunities and solutions for customers
- Be confident in using systems - including MS Office, CRM
Benefits include (not limited to):
- Salary 25,000
- 5% stakeholder pension scheme
- Life assurance
- Critical illness cover
- 23 days holiday plus bank holidays (increasing with service)
- Annual salary review
- Childcare vouchers
- Employee Support Programme
- Free parking
