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Do you have a background in office based Customer Service?
This dual role consisting of Customers Services and Home Delivery could your next career move..
Based in the heart of Banbury this friendly team seeks a new Team Member.
Duties to include;
- Liaises with internal and external customers i.e. consumer/retailer/warehouse/carriers.
- Inputs, processes and monitors orders on the home delivery systems.
- Responds promptly to any customer enquiries and any transport queries.
- Deals directly with customers on any Customer Service related questions either by telephone or electronically.
- Liaises with the warehouses, the delivery companies and customers in respect of delivery failures/queries.
- Investigates customer issues and complaints through to resolution.
- When required, escalates customer queries/complaints as appropriate to Line Manager.
- Supports the Consumer Service Team Leader with KPIs, projects and any other business related to Customer Service or Home Delivery.
This is a full time role working 37.5 hours with a salary up to 27k DOE.
This exciting role would offer long term training and development.
If you have similar experiences please apply or contact Pertemps now!
