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Red Recruitment is recruiting Complaints Handlers in Banbury to join our client, a premier contact centre outsourcing business, dedicated to delivering exceptional service to their clients.
This is a full-time, temporary position and the hourly rate is 13.50 per hour.
You will be responsible for resolving escalated customer complaints in line with FCA regulations. You'll ensure fair and consistent outcomes for the customers, to support business improvements, and contribute to the development of a supportive, high-performing team culture.
Benefits and Package for a Complaints Handler:
- Salary: 13.50 per hour
- Hours: Monday - Friday, 40 hours per week
- Contract Type: Temporary (3 months, possibility for this role to go permanent afterwards)
- Location: Banbury
- Start date: ASAP
- Supportive office
- Career progression opportunities
Key Responsibilities of a Complaints Handler:
- Investigating customer complaints to provide correct outcomes in line with FCA regulations
- Providing final response correspondence and updating customer records
- Accurately reviewing financial redress, where appropriate
- Supporting knowledge sharing and contributing to a collaborative team environment
- Ensuring positive customer outcomes is at the heart of all complaint resolutions
- Communicating clearly and empathetically to rebuild customer confidence
- Ensuring complaint outcomes are accurate, fair, and well-documented
- Following regulatory procedures with diligence and care
Key Skills and Experience of a Complaints Handler:
- Excellent written and verbal communication
- Good understanding of complaint handling procedures and financial services systems
- Industry-specific qualifications (desirable but not essential)
- Demonstrable experience in Financial Services, preferably with experience in Savings products (ISA and LISA)
- Proven background in handling escalated complaints and delivering regulatory outcomes
- Ability to work independently, prioritise workload, and meet deadlines
If you are interested in this position and have the relevant skills and attributes required, please apply now!
Red Recruitment (Business)
