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- Handling telephone and email enquires regarding stock or technical queries.
- Manage order processing, including inputting and liaising with the Operations and Trading departments to ensure deadlines are met.
- Book in all customer deliveries.
- Maintain product data, updating prices and setting up new products on the internal system.
- Liaise with Account Managers each day to ensure the smooth operation of their accounts.
- Monitor all special orders and a customer’s ‘own brand’ products, maintaining records of stock and liaising with the merchandising team to make sure the products are available or on order.
- Weekly meetings with the Merchandise team for future stock planning.
- Manage customer queries relating to deliveries or invoices, including regular monitoring/reporting of delivery dates and price queries.
- Ensure all invoices are correctly raised to customers.
- Maintain and update various spreadsheets, to ensure accuracy.
- Perform additional ad-hoc administrative tasks as and when required.
- Preferable experience within an administrative role.
- Prior experience in a customer service or sales office environment.
- Desirable if you have previously or currently use Microsoft Dynamics.
- Good numeracy and literacy skills.
- Experience using Microsoft Applications; Outlook, Word, Excel.
- Strong problem-solving, organisation, and planning skills with an eye for detail.
- Excellent communication skills both internally and with customers.
- Demonstrated ownership, initiative, organization, and ability to manage multiple tasks under pressure.
- Flexibility and adaptability.
- Self-motivated with a positive can-do attitude for self-development.
- Monday-Thursday, 8:30am-5:30pm and Friday 8:30am-4:30pm.
- Onsite working.
- 29 days annual leave, including bank holidays.
- Pension contributions.
- Onsite parking.
- Employee discount.
- Online learning courses.
- Employee Assistance Programme (EAP).
