- Resolving general IT/computer issues such as network connectivity (LAN/WAN) on desktops, laptops, routers, printers etc.
- General peripheral support.
- Issues of slowdown/crashing.
- Support with telecoms equipment.
- Providing excellent customer service and working to a 'fixed first time' mentality.
Back to searchIT Desktop Support 1st/2nd Line
Plus One Recruitment
Posted 12 days ago, valid for 4 days
Banbury, Oxfordshire OX16 0UD, England
Full Time
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Sonic Summary
- Our client is a small business providing IT desktop and telecoms support to organizations nationwide.
- The role involves delivering remote desktop support through telephone, email, and remote access, focusing on issues like network connectivity and peripheral support.
- Candidates should have prior experience in 1st/2nd line IT Desktop Support and a strong customer service orientation.
- The position offers a salary of £25,000 per year and does not require formal IT qualifications, although an interest in technology is essential.
- This opportunity allows for career progression into a field-based infrastructure engineer role in the future.
