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This opportunity is for a Key Account Manager to join a dynamic and fast-paced company in Banbury. As a Key Account Manager, you will be the driving force behind the growth and development of the most valuable accounts, using preferred supplier status when available. This is a dynamic, proactive role where you will be entrusted with managing and nurturing a portfolio of key customers. Your ability to build strong relationships, identify growth opportunities, and provide exceptional service will directly contribute to the company's long-term success. This is a full time, permanent opportunity, office based in Banbury.
As Key Account Manager, you will be responsible for:
- Driving profitable revenue by developing and executing strategic account plans for a portfolio of existing KA and new business prospects
- Acting as the primary point of contact for your KA, ensuring their needs are met with a high level of personalised service and attention
- Supporting customers in administrative areas such as order processing, sales quotes, sales information management, product training, pricing and any other customer support needed
- Promoting sales of products and services to actively grow sales within your accounts by proactively identifying and capitalising on opportunities for upselling and cross-selling
- Owning the sales cycle from quote to order with KA, ensuring timely and effective follow-up on all open quotes to convert opportunities into revenue
- Becoming a trusted advisor by understanding the unique challenges and needs of your key accounts and providing tailored solutions
- Collaborating with the Marketing team to develop and implement targeted campaigns, including direct mail follow-ups and outbound calling, to drive sales and brand promotion
- Leveraging CRM tools (Salesforce) to maintain accurate customer data, forecast sales, and provide valuable insights
- Conducting market research to stay informed about industry trends and competitor activities, using this knowledge to identify and pursue new business opportunities
- Managing all inbound contact from your key accounts via phone, email, and web, ensuring all queries are resolved efficiently
- Collaborating seamlessly with internal departments to address and resolve any escalated customer issues, ensuring a satisfactory outcome
- Reporting on key performance indicators to ensure alignment with individual and team business goals
As Key Account Manager, you must be/have:
- Extensive experience in a high-pressure, fast-paced sales, customer service, or contact centre environment
- A track record of proven sales growth and career progression in an internal or external sales role, with a strong emphasis on account management and achieving sales targets
- Strong analytical skills with the ability to identify customer needs and propose effective solutions
- Excellent written and verbal communication skills with the ability to build rapport and influence key stakeholders
- A highly motivated and driven individual with a proactive approach to sales and business development
- A collaborative spirit and a willingness to support colleagues to achieve collective goals
- Demonstrable experience in using CRM systems (preferably Salesforce) and Microsoft Office Suite
What's in it for you?
Salary up to 35,000 + commission per year. Benefits include a rewarding benefits package, health and life insurance, pension, annual salary reviews, free parking, and discount schemes. Your development is key to their success; therefore, a complete and comprehensive induction programme and personal development training needs will regularly be assessed.
