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Are you an organised, proactive individual looking to play a key role in a dynamic service environment? We are seeking an Operations & Service Coordinator to join a small supportive team and support a wide range of business-critical activities in Banbury. The role is full time and permanent based onsite with a salary of between 28,000 and 38,000 DOE. You'll be working for a highly successful family owned business who work within the air conditioning and electrical sector.
Key Responsibilities for the Operations & Service Coordinator:
- Maintain and manage our Joblogic system, including:
- Logging quotes and jobs
- Converting quotes to jobs and allocating them
- Updating job statuses and references as work progresses
- Monitoring upcoming service due dates
- Maintain and update the WIP (Work in Progress) sheet, including job lists, holidays, and more
- Generate, compile, and send service reports from Joblogic customer management software
- Handle invoicing, particularly for smaller call-outs and services
- Monitor and update vehicle information on Fleet Smart
- Oversee inbox and phone communications (including junk folder), responding to direct customer requests where possible
- Track employee training requirements and update the training matrix
- Support as needed with:
- On-site quoting (primarily domestic installations)
- Tablet maintenance
- Office-based quoting and base quote sheet preparation
- Lighting and A/C designs
- RAMS (Risk Assessment and Method Statements)
- Material ordering
- Month-end CIS submissions to subcontractors
- Delivery and unit sorting
- Prepping materials for jobs
- Any other tasks as requested by management
Key Skills Preferred for the Operations & Service Coordinator:
- Sage 50 accounts
- AutoCAD
- Strong organisational and multitasking skills
- Experience with job management systems (Joblogic preferred)
- Excellent communication and customer service abilities
- Proficiency with spreadsheets and reporting
- Willingness to adapt and take on varied responsibilities
- Proficient in Microsoft Office
Why Join Them? You'll be part of a supportive team, working in a role that's essential to their operational success. If you thrive in a fast-paced environment and enjoy variety in your workday, we'd love to hear from you!
What's in it for you?
- Salary of between 28,000 and 38,000 DOE
- Office based
- 8.00 am to 5.00 pm Mon - Fri with 30 min lunch break
- Training and support with the above software packages where required
- Working as part of a small, collaborative team
Employ Direct is a subsidiary of Cameo Consultancy. All suitable applications will be forwarded to our client, and they will be in touch with you directly.
