Back to search
Service Coordinator
Location: Banbury
Salary: 26,000 - 30,000 per annum + benefits
Hours: Full-time, Monday to Friday, 9:00 am - 5:00 pm
The Company
Our client is a well-established and growing organisation that provides specialist engineering services to clinical sites across the UK. Due to continued expansion, they are seeking a motivated Service Coordinator to join their friendly, close-knit team. This role offers opportunities for cross-training, progression, and involvement in new processes as the department develops.
The Role
As Service Coordinator, you will be the central point of contact for all service-related queries, working closely with technicians, third parties, and customers to ensure smooth service delivery. This is a varied position combining coordination, administration, and customer service, process improvement and compliance.
Key Responsibilities
- Act as the primary point of contact for service-related queries and requests
- Schedule and coordinate technicians and resources to meet client requirements
- Confirm appointments with customers and address queries or concerns promptly
- Maintain accurate service records, documentation, and reports
- Ensure compliance with service protocols, quality standards, and regulatory requirements
- Manage spare parts inventory, ordering, and liaising with suppliers where required
- Track KPIs and identify opportunities for process optimisation and service improvement
- Liaise with third-party providers to arrange services as needed
- Support the Service Manager and wider team with administrative and coordination tasks
Experience & Skills
- Previous experience coordinating engineers, service teams, logistics, or parts or an experienced service engineer seeking an office based role (off the tools)
- Strong administrative and organisational skills with good attention to detail
- Confident communication skills, both written and verbal
- Proficiency in Microsoft Office, particularly Word and Excel
- Customer-focused with the ability to build positive relationships
- Adaptable and able to identify process improvement opportunities
Benefits
- Salary 26,000 - 30,000 per annum
- 23 days holiday plus bank holidays
- Private pension
- Private medical
- Career development opportunities within a growing business
Application Process
Please click "APPLY NOW" to start your application. Should you be suitable a CBSbutler employee will contact you within 3 working days.
