Business Support Officer

Business Support Officer

Location - Barnsley (Must have a car as travel to sites in area is essential)

12.59 p/h

PLEASE NOTE A BASIC DBS CHECK WILL BE TAKEN

Purpose

Deliver fast, accurate, and professional business support across a range of council and frontline services, ensuring everything runs smoothly and in line with regulations.

Key Responsibilities

• Provide efficient, confidential administrative support to frontline and statutory teams.
• Handle phone and in-person enquiries - offering clear advice, guidance, and signposting.
• Manage incoming and outgoing correspondence quickly and accurately.
• Work closely with managers, colleagues, and the public to keep communication flowing.
• Support statutory meetings - recording decisions live using digital templates.
• Organise meetings, diaries, and appointments - making sure everything's in place for attendees.
• Carry out research and project work, producing high-quality information and reports.
• Collect, analyse, and present data clearly for different audiences.
• Keep admin tasks on track despite interruptions or competing demands.
• Help improve internal systems and processes while safeguarding confidentiality.
• Maintain accurate records in both digital and paper formats.
• Manage financial admin tasks - placing orders, reconciling, and processing payments.
• Stay up to date with policies, procedures, and legislation affecting service delivery.

What You'll Bring

Education & Training

• Level 2 qualification (or equivalent) in a relevant area.
• Training or experience using Microsoft Office.

Experience

• Proven experience in a busy business support environment.
• Skilled in handling confidential and sensitive information.
• Confident researching and producing clear written and verbal reports.
• Experience managing financial information and resolving payment issues.
• Minute-taking and meeting support using digital tools (desirable).

Knowledge

• Awareness of local and national government operations.
• Strong IT skills, especially Microsoft Office.
• Understanding of data protection, information governance, health & safety, and risk.
• Basic understanding of project management (desirable).

Skills & Abilities

• Excellent communication and interpersonal skills - able to engage with all levels.
• Problem-solving mindset - follows issues through to resolution.
• High attention to detail when processing information.
• Fast and accurate digital input skills (desirable).
• Emotional resilience when handling challenging or sensitive information.
• Analytical thinker with strong reporting skills.
• Highly organised - able to manage multiple priorities and deadlines.
• Team player who adapts quickly to change.