Planning Support Officer (Admin and Clerical)

Location: EX31 1DG
Service Area: Planning, Housing & Health
Contract End Date: 22 August 2025
Pay Type: PAYE
Selection: CV & Interview required

To provide administrative and customer service support for the Development Management (DM) service, including registering planning applications, validating submissions, and supporting planning officers in delivering a high-quality service.

• Validate and register planning applications, ensuring fees and documentation meet national and local standards.

• Handle incoming correspondence and respond to public inquiries in a helpful and legally compliant manner.

• Maintain accurate records using planning and GIS systems.

• Support consultations and notifications to neighbours and statutory bodies.

• Assist with producing planning reports, agendas, and local newspaper notices.

• Support planning appeals and maintain enforcement and application databases.

• Perform administrative tasks such as scanning, printing, and linking documents.

• Conduct land charge and property history searches.

• Promote excellent customer service and contribute to continuous improvement.

• Minimum 1 year in a support or customer service role.

• 5 GCSEs (Grade 4/C or above) including English and Maths.

• Proficiency in MS Office and planning software; experience with GIS and mapping tools preferred.

• Knowledge of planning procedures, data protection, and basic finance (invoicing, fee reconciliation).

• Strong communication and interpersonal skills.

• Ability to manage workload independently and meet tight deadlines.

• Hybrid work setup with performance-driven culture.

• Expected to work flexibly between 9am and 5pm.

• High emphasis on teamwork, accuracy, initiative, and customer care.