Customer Care Representative

We are currently seeking highly motivated and enthusiastic individuals to join our client's growing team as a Customer Care Representative! 

Customer Care Representative - No Weekends or Evenings!£25,747 per annum + £500 quarterly bonusMonday to Friday 8:55am to 5:30pm (8hrs per day, 40 hours per week)Permanent

Must be able to commute to Barton-upon-Humber daily, as there are no hybrid options. This position is purely a customer service role with no sales element.

Working as a Customer Care Representative, you will be ensuring that customers of the business are given a high quality of service handling any questions or issues they may have. You will be providing customers with a fantastic customer service experience, ensuring customers’ accounts are accurate and up to date and also handling any complaints that may come your way.

You will receive a fantastic benefit package including:

• Access to health & discount platform after 1 year of service
• Individual training
• EE discount
• Staff Discount (after 1 year service)
• Eye care vouchers
• Free onsite gym (available 24/7)
• Free onsite parking
• Complimentary refreshments throughout the day
• Two subsidised canteens
• Fantastic progression opportunities with real success stories
• Customer Service Employee of the Month awards

A Customer Care Representative will be required to:

• Handle customer enquiries and provide appropriate solutions and recommendations
• Maintain accurate records of customer interactions
• Follow up with customers to ensure their needs are met
• Liaising with showrooms
• Proactively resolving customer queries
• Building and maintaining relationships
• Identify and escalate issues to appropriate team members as required
• Handling any complaints or issues
• Continually striving to improve customer satisfaction and retention

What makes a good Customer Care Representative?

• Must be able to commute to Barton-upon-Humber daily
• Experience in customer service (whether it is call centres, retail, hospitality, etc.) is required
• Must have experience working to targets
• Excellent communication skills, both written and verbal
• IT Literate and proficient in Microsoft
• Strong organisational skills

Does this sound like your next role?

If you are a self-motivated individual who is passionate about delivering exceptional customer service, then we want to hear from you!

If calling the office, please ask for Jess Patterson.

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