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Devonshire Hayes have partnered with a great organisation to help them secure a2nd Line Team Lead / Desktop Support Team Lead to lead a team on 5 engineers.
This is a hands-on technical leadership role, responsible for managing the day-to-day operations of the 2nd Line Support team, ensuring high-quality service delivery, and providing escalation support for complex technical issues.
- Proven experience of leading 2nd Line / Desktop Support teams
- Strong knowledge of:
- Microsoft 365 administration (Exchange Online, Teams, SharePoint).
- Windows 10/11 and Windows Server environments.
- Active Directory, Group Policy, and user management.
- Networking fundamentals (DNS, DHCP, TCP/IP, VPN).
- Hardware support and troubleshooting (PCs, laptops, printers).
- Experience with remote monitoring and management tools (RMM).
- Excellent customer service and communication skills.
- Ability to prioritise and manage multiple tasks in a fast-paced environment.
- You will be required to work onsite fulltime for this opportunity.
Desirable:
- ITIL Foundation certification.
- Experience with Azure AD, Intune, and endpoint management.
- Exposure to project work or service improvement initiatives.
