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- Hourly Rate: £15.84 PAYE
- Location: Pitsea
- Job Type: Temporary, Immediate Start, hybrid (full time in office during training period)
We are seeking a Complaints Lead for a housing association based in Pitsea. This role is crucial for thoroughly investigating and resolving complaints raised by residents efficiently and effectively. The successful candidate will play a key role in fostering a positive complaint handling culture, driving service improvements, and maintaining positive landlord-resident relationships.
Day-to-day of the role:- Thoroughly investigate and resolve complaints raised by residents, ensuring a fair resolution at the earliest opportunity.
- Adhere to the guidelines outlined in the Housing Ombudsman Complaints Handling Code.
- Foster a positive complaint handling culture within the organisation.
- Drive service improvements based on feedback and complaint outcomes.
- Maintain and enhance positive landlord-resident relationships through effective communication and resolution strategies.
- Proven experience in handling housing complaints.
- Strong understanding of the Housing Ombudsman Complaints Handling Code.
- Excellent investigative and problem-solving skills.
- Ability to handle complex complaints with a fair and balanced approach.
- Strong communication skills, capable of dealing with residents and internal teams effectively.
- Ability to work independently and as part of a team in a fast-paced environment.
- Competitive hourly rate.
- Opportunity to contribute to significant service improvements.
- Work in a role that directly impacts resident satisfaction and community well-being.
To apply for this Complaint Lead position, please submit your CV
