Complaint Lead

Reed

Posted 3 days ago, valid for 17 hours

Basildon, Essex SS132AZ, England

£17.42 - £22.13 per hour

Part Time

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Sonic Summary

The position of Complaints Lead offers an hourly rate of £17.42 paye or £22.13 ltd umb.
Located in Pitsea, this temporary role requires immediate start and is hybrid, with full-time office work during the training period.
The successful candidate will investigate and resolve complaints from residents, ensuring adherence to the Housing Ombudsman Complaints Handling Code.
Candidates must have proven experience in handling housing complaints and possess strong investigative and problem-solving skills.
This role requires a minimum of two years of relevant experience and offers the opportunity to significantly impact resident satisfaction and community well-being.

Complaints Lead

Hourly Rate: £17.42 paye / £22.13 ltd umb
Location: Pitsea
Job Type: Temporary, Immediate Start, hybrid (full time in office during training period)

We are seeking a Complaints Lead for a housing association based in Pitsea. This role is crucial for thoroughly investigating and resolving complaints raised by residents efficiently and effectively. The successful candidate will play a key role in fostering a positive complaint handling culture, driving service improvements, and maintaining positive landlord-resident relationships.

Day-to-day of the role:

Thoroughly investigate and resolve complaints raised by residents, ensuring a fair resolution at the earliest opportunity.
Adhere to the guidelines outlined in the Housing Ombudsman Complaints Handling Code.
Foster a positive complaint handling culture within the organisation.
Drive service improvements based on feedback and complaint outcomes.
Maintain and enhance positive landlord-resident relationships through effective communication and resolution strategies.

Required Skills & Qualifications:

Proven experience in handling housing complaints.
Strong understanding of the Housing Ombudsman Complaints Handling Code.
Excellent investigative and problem-solving skills.
Ability to handle complex complaints with a fair and balanced approach.
Strong communication skills, capable of dealing with residents and internal teams effectively.
Ability to work independently and as part of a team in a fast-paced environment.

Benefits:

Competitive hourly rate.
Opportunity to contribute to significant service improvements.
Work in a role that directly impacts resident satisfaction and community well-being.

To apply for this Complaint Lead position, please submit your CV

Apply now in a few quick clicks