Damp and Mould Administrator

Damp and Mould Administrator

• Location: Pitsea, Essex
• Job Type: Temporary until end of May 2026 (with possible extension)
• Hourly Rate: 16.23 PAYE or 20.54 Umbrella per hour
• Working Hours: Hybrid (2-3 days in the office), 36 hours per week

Join a leading housing provider as a Damp and Mould Administrator within the Repairs Team. This temporary role is pivotal in enhancing our repair services, ensuring compliance with new legislation such as Awaab's Law, and improving resident satisfaction through effective management of damp and mould issues.

Day-to-day of the role:

• Serve as a resident-facing member of the team, supporting both residents and operational teams in the delivery of repairs-specifically relating to damp and mould.
• Ensure high standards of customer service and stakeholder experience to maximise resident satisfaction.
• Collaborate closely with repairs teams, contractors, and regional property services teams to drive cases through to resolution.
• Ensure full compliance with Awaab's Law by leading the prompt investigation and resolution of damp and mould cases within the legally mandated timeframes, safeguarding residents' health and ensuring regulatory adherence.
• Provide support to internal teams in resolving issues that hinder the successful closure of complaints or escalations related to damp and mould.
• Review repair histories to identify breakdowns and contribute to lessons learned for both complaints and repairs teams.
• Take ownership of medium and high-risk damp and mould cases, including escalations and HHSRS Category 1 issues, liaising with residents through to resolution.
• Attend contractor and regional offices as needed, acting as an on-site point of contact for damp and mould cases and promoting collaborative working.
• Carry out any other reasonable duties as directed by the Heads of Service or their representatives, including occasional work outside normal hours and resident visits.

Required Skills & Qualifications:

• Experience in housing repairs or damp and mould coordination, or HHSRS is required.
• Demonstrable experience in a customer-centric environment, consistently striving for high levels of satisfaction.
• Strong stakeholder management and relationship skills.
• Proficient in problem-solving, able to handle complex customer issues while exploring alternative solutions to achieve satisfactory outcomes.
• Excellent written and verbal communication skills.
• Ability to work under pressure; meeting strict deadlines and performance targets with resilience and efficiency.
• Experienced in fast-paced, high-pressure environments, maintaining efficiency and quality under demanding conditions.
• Strong time management and prioritisation skills.
• Proficient in data investigation and reporting, analysing multiple sources for informed decision-making.
• Comprehensive knowledge of policies, processes, and legislation, ensuring compliance and best practices.
• Experienced IT skills, including high-level expertise in Microsoft Excel and various housing management systems.

To apply for the Damp and Mould Administrator position, please submit your CV detailing your relevant experience.