Freight Forwarding Roadfreight Coordinator

Freightserve recruitment are looking for a Freight Forwarding Roadfreight Coordinator for a well-established Freight Forwarder based in the Basildon, Essex area.

Key Responsibilities:-

• Support the Head of Customer Services in aligning departmental operations with the company's vision of increased competitiveness and profitability.
• Execute the department's strategy for excellent customer service and business development.
• Accurately record customer bookings in the operations system.
• Maintain effective communication with sales teams, report new leads, and manage shipment handovers.
• Create and update Standard Operating Procedures (SOPs) for the department.
• Drive workflow efficiency improvements in collaboration with the line manager.
• Manage key accounts and ensure timely response to general enquiries.
• Follow up on client feedback and enquiries to ensure satisfaction.
• Handle customer complaints in line with SOPs and within agreed timelines.
• Support Credit Control by assisting with the collection of overdue payments.
• Conduct due diligence checks for all new customers.
• Uphold high standards of personal conduct, health & safety, and professionalism; promote adherence to company policies.
• Represent the company professionally at all times.
• Manage relationships with clients and subcontractors in line with company procedures.
• Ensure compliance with internal policies and legal guidelines for all financial transactions.
• Ensure all bookings (international, national, cross-trade) are accurately recorded in the operations system.
• Provide timely and cost-effective customer quotations.
• Confirm customer quotations by phone within 30 minutes.
• Book consignments with third-party contractors and origin offices.
• Manage delivery bookings and liaise with customers and suppliers.
• Build and maintain strong customer relationships.
• Manage invoicing and associated administrative tasks.

Skills, Experience & Competencies:-

• Strong knowledge of road freight market rates and quoting processes for a UK based forwarder.
• No restrictions to working in the UK. Must have right to work
• Ability to manage own workload and work effectively within a team.
• Proficient in Microsoft Office applications, particularly Excel.
• Excellent verbal and written communication skills.
• Experience in Excel reporting and general administration.
• Solid understanding of logistics operations and procedures.
• Confident working both independently and collaboratively.
• Strong analytical skills with attention to detail.

Working hours are Monday - Friday 0830 - 1730

As an agency we are fast becoming the number one Freight specialist in the UK. We have a fast growing reputation with most Freight related companies. Freightserve has been established since 1992 working within the Freight Forwarding and Shipping industry.