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Repairs Planner
Location: Basildon
Term: Full time / Perm
Salary: £27k - £29k per annum
Hiring ASAP
Description of role: Responsible for responding to resident repair requests by call and email, diagnosing the repair to allocate appointments to the in house and/or subcontracted workforce. Ensure both the customer and the client receives an excellent standard of customer service
Day to Day:
- Schedule and allocate jobs to drainage engineers using our planning and job management systems.
- Monitor and manage the diaries of operatives to maximise productivity and minimize downtime.
- Respond to emergency or priority jobs, rearranging schedules as necessary.
- Act as a liaison between customers, engineers, and internal departments.
- Ensure that all appointments are confirmed and updates are provided in a timely manner.
- Keep accurate records of job progress and completion status in the system.
- Monitor workloads, chase job completions, and reassign jobs when necessary.
- Work closely with the Repairs Manager to review resource availability and service performance.
- Deal with any planning-related customer service issues or complaints professionally.
- Ensure compliance with health & safety standards and company policies.
Essential Criteria
- Social Housing and Repair and Maintenance background.
- Experience in planning/scheduling jobs using planning system.
- Understanding of drainage engineers
- Understanding the importance of reducing Work-in-Progress - Jeopardy planning, Further Works management, applying of extension of times
- Experience of trade job durations
- Experience of health and safety considerations when planning e.g. asbestos
- No hybrid working, must be able to work from amin office located in Basildon
Please apply or contact Leah Seber at Build Recruitment for further details.
Build Recruitment Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Build Recruitment is an equal opportunities employer.
