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Are you a dynamic and experienced leader with a passion for sales and a talent for developing people? As a leading supplier of construction products nationwide, Our client is looking for an exceptional Sales Office Manager to lead their Dagenham-based team. This is a crucial role for a hands-on manager who can inspire a team, drive process improvements, and contribute directly to our exciting growth plans.
The Role
As the Sales Office Manager, you will be the heart of the sales operation, leading a small team to provide excellent service to customers. Your role is a blend of leadership, customer care, and strategic growth, where you will:
- Lead with Authenticity: Coach and mentor your team to provide exceptional customer care and technical support, fostering a culture of high performance and attention to detail.
- Drive Process Enhancements: Be the catalyst for change, identifying and implementing process improvements to enhance service levels, improve efficiency, and scale with the growth of the business.
- Oversee Daily Operations: Manage the day-to-day functions, including sales order processing, customer query resolution, delivery scheduling, and CRM maintenance, ensuring seamless support for the external sales team.
- Fuel Sales Growth: Motivate your team to actively upsell promotions and special offers, influencing basket value and product mix to align with the strategic objectives.
You will be the driving force behind a team that embodies their values: "We are a team, we grow together, we get it done."
What they are Looking For:
Our client needs a leader who can deliver exceptional results and create a high-performing team.
Skills & Experience:
- Proven Leadership: A minimum of 5 years in B2B sales, with a track record of strong, authentic leadership and a passion for mentoring a team.
- Results-Oriented: A history of exceptional performance and a strong work ethic. You are self-motivated, organised, and have a proven drive to 'get it done.'
- Customer-Focused: Strong at building lasting relationships with both customers and colleagues.
- Sales Expertise: A talent for maximising sales and profitability and overlaying technical product knowledge to meet customer needs.
- Continuous Improvement: A focus on identifying areas for improvement and an eagerness to learn and grow.
Bonus points if you have:
- Experience in construction materials, particularly drywall, insulation, and M&E support systems.
- A background in managing and tracking sales pipelines.
If you are an experienced and driven leader ready to make a significant impact on our business and our people then send your CV immediately.
