Back to searchCustomer Service Administrator
Pertemps Basingstoke
Posted 3 days ago, valid for 20 days
Basingstoke, Hampshire RG21 7QU, England
£12.7 per hour
Full Time
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Sonic Summary
- Pertemps is seeking a Customer Service Administrator for a leading Logistics company in Basingstoke.
- This is a temporary ongoing role that may lead to a permanent position, with a pay rate of £12.70 per hour.
- Candidates must be flexible with working hours, initially from 5am to 1.30pm, Sunday to Wednesday or Sunday to Thursday.
- Previous experience in a customer-facing role is required, along with proficiency in Microsoft packages.
- Responsibilities include answering calls and emails, logging queries, and building relationships with customers and internal teams.
For this role you will need flexibility with your working hours, initially the role will be working 5am - 1.30pm, Sunday - Wednesday or Sunday - Thursday.
Responsibilities as a Customer Service Administrator:
- Answering telephone calls and emails
- Logging queries on the companies CRM system
- Dealing with any live issues and investigating discrepancies
- Completing KPI trackers and performance reports
- Collate information and update business system
- Chase internal teams to find query resolutions
- Building and maintaining solid relationships with depots and customers
Requirements for this position:
- Previous experience in a customer facing role
- Confident speaking over the phone
- Analytical working approach
- Experience and knowledge of Microsoft packages
The Role:
- 12.70 per hour
- 5am- 1.30pm, Sunday - Wednesday or Sunday - Thursday.
- Ongoing position
- Opportunity to work for a leading logistics company
If you are interested in this Customer Service administrator position, please apply below with an up-to-date CV or give Jemma a call at the Pertemps Basingstoke branch.
