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- Annual Salary: £23,000 - £27,000
- Location: Andover
- Job Type: Full-time
This role is crucial in supporting our sales team and ensuring that our customers receive personalised service, helping to facilitate the success of every project.
Day-to-day of the role:- Process orders and quotes efficiently.
- Manage incoming calls and queries from both team and house accounts.
- Oversee the sales email inbox, ensuring timely responses.
- Follow up on unconverted quotes to maximise sales opportunities.
- Assist in executing reach-out campaigns to enhance customer engagement.
- Verify delivery statuses and communicate any exceptions to customers.
- Handle processing of web orders and callbacks for missed calls.
- Advise customers on delays due to special-order purchasing.
- Manage administrative requests
- Support Key Account Managers by monitoring their outgoing calls and assisting with their needs.
- Facilitate communication between the Sales and Operations Teams to ensure optimal customer service.
- Exceptional attention to detail.
- Proactive and driven attitude
- Ability to collaborate effectively with Key Account Managers to drive business growth and customer acquisition.
- Strong ability to engage and connect quickly with customers.
- Excellent communication skills, capable of effective internal and external interactions.
- Competitive salary package.
- Opportunity to work in a dynamic and supportive environment.
- Career development opportunities in a growing company.
- Involvement in a wide range of projects with a direct impact on business success.
To apply for the Sales Support Assistant position, please submit your CV and a cover letter detailing your relevant experience and why you are interested in this role.
