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Infrastructure Support Engineer
Basingstoke - Hybrid
Our client is seeking a talented Infrastructure Engineer to join their talented support team to support BAU platform activities across a Windows cloud estate. Working within a team of 8 individuals this is a newly created role to the business.
Key Responsibilities:
- Technical Support: Provide advanced 2nd and 3rd line IT support, including troubleshooting, diagnosing, and resolving complex issues. Focus on finding the root cause and implementing permanent solutions.
- Platform Expertise: Work with Windows (or Linux) platforms, with a willingness to deepen knowledge in both.
- Visualisation & Storage: Administer visualisation technologies and storage arrays.
- Patch Management & Backup: Manage patching processes using software like SCCM or Intune, and handle backup concepts and software.
- Incident Management: Use commercial Incident, Problem, and Change management tools
- Documentation & Reporting: Maintain accurate documentation of systems, procedures, and incident resolutions. Provide regular reports as needed.
Experience:
- Demonstrable experience in 2nd or 3rd line IT support.
- Experience with Linux and/or Windows platforms.
- Familiarity with public cloud environments
- Experience with virtualisation technologies (VMware, VxRail, Nutanix).
- Experience with storage arrays (Dell Compellent, HPE Nimble).
- Experience with patch management software
- Knowledge of backup concepts and software.
- Proficiency PowerShell scripting.
- Endpoint protection and anti-virus management experience (SentinelOne).
- Experience with commercial incident, problem, and change management tools (BMC Remedy, Halo preferred).
Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.
