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Workshop Controller

Harwoods
Posted a month ago, valid for 22 days
Location

Basingstoke, Hampshire RG21 7QU, England

Salary

£34,000 - £42,000 per annum

Contract type

Full Time

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Sonic Summary

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  • The Workshop Controller is responsible for managing workshop resources to meet departmental budgets and ensuring effective communication of customer requirements.
  • Candidates should have previous experience as a Workshop Controller, ideally in a main dealer setting, with a focus on numeracy, literacy, and IT skills.
  • The role requires strong organizational and leadership abilities, as well as problem-solving skills to work effectively under pressure.
  • A full UK driving license is essential, and the position offers a competitive salary, although the specific amount is not disclosed.
  • The Harwoods Group is a family-owned automotive retail group with a strong commitment to employee development and customer satisfaction.

JOB PURPOSE

The role of the Workshop Controller is to:

Manage the process of optimising workshop resources to meet agreed departmental budgets.

Ensure customer requirements are fully understood and communicated in an effective manner to other members of the department.

Department/Business/Location:

Workshop J

Reports to:

Aftersales Manager

Direct Reports:

Technicians

KEY RESPONSIBILITIES

Calculate and manage the effective use of workshop resources for the business.

Monitor individual and workshop efficiencies to ensure key performance indicators are met.

Plan the distribution of work amongst the team utilising available skills mix.

Worth with the Workshop Manager to identify individual training and development needs.

Manage liaison between workshop and service reception on customer vehicle progress.

Monitor and maintain workshop standards in accordance with brand requirements alongside the Workshop Manager.

Ensure understanding and adherence to the requirements of manufacturer service requirements and customer satisfaction indicators.

Maintain and develop own skills and technical knowledge.

Maintain safe working practices and abide by the working rules and standards of the business.

Management of internal preparation work from start to finish

Skills & Requirements

Essential:

Competency in numeracy, literacy and IT.

Good organisational and leadership skill with the ability to delegate and motivate the team.

Strong problem solving and decision-making skills with the ability to work under pressure.

Full UK driving licence.

Smart appearance.

Experience

Essential:

Previous experience as a Workshop Controller for a main dealer ideally.

Desirable:

Relevant manufacturer experience.

The Harwoods Way

Harwoods Group is a values led, family owned automotive retail group that was founded in 1931. Our values are lived and breathed by all of our colleagues to enable industry leading customer experience and colleague engagement, as detailed below:

We Treasure our people and our customers

We challenge ourselves to grow & improve

We grab responsibility

We run in the same direction as one team

We inject energy and fun into our work

We are a top 30 automotive dealer group, as ranked by annual turnover on AM100, representing the following brand partners:

Bentley, McLaren, Aston Martin, Jaguar, Land Rover, Audi, Volvo, INEOS, BMW & Mini (Service), MAN

We operate across 6 counties in the South East of England, namely:

Surrey, East Sussex, West Sussex, Kent, Wiltshire, Hampshire

With a high colleague engagement score of 72%, Harwoods Group has a real differentiator with our industry leading people development programme, including:

recruitment and selection; onboarding; induction; probation; lets talk one to ones; Harwoods Academy; succession and development; colleague recognition

After continued growth, we now operate with circa 1,100 colleagues across circa 28 state of the art facilities.

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