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Basingstoke
Customer service representative
Commercial & Customer Service Representative

Commercial & Customer Service Representative

Cpl Life Sciences

Posted 12 days ago, valid for 8 days

Basingstoke, Hampshire RG22 4UY

£14.68 - £19.57 per hour

Full Time

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Sonic Summary

The position is for a Commercial & Customer Service Representative based in Basingstoke, offering a pay rate of £14.68 to £19.57 per hour PAYE for a duration of 6 months.
The role requires managing customer communications, processing supply orders, and providing first-line administrative support, including payment dispute resolution.
Candidates should have experience in customer service and commercial support, with a strong emphasis on teamwork and a proactive attitude.
Basic proficiency in Excel is required, while training on other analytical tools will be provided.
The position entails working 37.5 hours per week, Monday to Friday, with the expectation of handling customer interactions and improving supply chain processes.

Commercial & Customer Service Representative

Duration: 6 months

Hours: 37.5 per week Mon-Friday

Location: Basingstoke

Pay rate: £14.68 and £19.57 per hour PAYE

We are currently looking for Commercial & Customer Service Representative to join the Product Supply and Logistics Team.

Duties will include all elements of Commercial and Customer Service support.

This will include interacting with key customers and our third-party call centre supplier, handling calls from customers and processing requests, reviewing purchase trends and taking appropriate supply decisions and working directly with customers to ensure appropriate supply.

Key responsibilities will include the following:

• Manage Customer communications (calls, emails etc.) working closely with an external call centre service provider.

• Direct support & liaison with Company Sales Teams

• Processing supply orders

• Provide first line administration support including payment & accounting administration.

• Payment dispute resolution handling

• Generate and review daily, weekly and monthly reports from local systems and review data & analytics for control purposes, including analysis of sales using a variety of tools including (Business Objects, Tableau and Excel)

• Improvement projects supporting distribution of medicines across the UK

• Happy working in a team with a can-do attitude and a drive to close out activities.

• Basic tools such as Excel would be required with full training on other analytic tools provided.

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