SonicJobs Logo
Login
Left arrow iconBack to search

Customer Service Representative

SRG
Posted 22 days ago, valid for 22 days
Location

Basingstoke, Hampshire RG22 4UY

Salary

£25,000 per annum

Contract type

Full Time

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

SonicJobs' Terms & Conditions and Privacy Policy also apply.

Sonic Summary

info
  • The Customer Services Representative position is a fixed-term contract for 12 months located in Basingstoke.
  • The salary for this role is approximately £25,000 per annum.
  • Candidates should have at least 1-2 years of significant practical experience in a customer services role.
  • Key responsibilities include processing customer orders, responding to inquiries, and maximizing referral opportunities.
  • The ideal candidate will possess strong communication skills, problem-solving abilities, and a high level of empathy.

Customer Services Representative

Type: Fixed Term Contract (12 months initial)Location: BasingstokeSalary: circa. £25,000 per annum

SRG are working with a global medical products and technologies company, with a mission to find & provide solutions for the management of chronic conditions, with leading positions in advanced wound care, ostomy care, continence care, and infusion care.

They have a current need for a Customer Service Representative to join their team. This is an integral role, providing outstanding Customer Care whilst supporting all of our client's customers. You will be responsible for delivering prompt responses to customer queries and ensuring efficient processing of Customer orders. You will also seek to maximise new business opportunities through referral leads and enhance business value through retention of existing customers.

The successful candidate will handle the following responsibilities:

  • Support customers by phone, electronically and face to face.
  • Process customer orders received via inbound and outbound telephone, email and post.
  • Respond promptly to customer and colleague enquiries.
  • Maintain complete and accurate records of all customer interactions in the company CRM system
  • Maximize all referral opportunities and ensure leads are passed to the relevant referral specialist
  • Drive long term business relationships and strengthen retention via customer registration to company programme.
  • Drives performance through self-motivation and prioritises workload to ensure that the service standards of the business are maintained hand in hand with achievement of personal targets.
  • Displays sensitivity to the customer's needs including the need for confidentiality and discretion in written and spoken communication
  • Follows and understands the need for established procedures within the department but also questions, and continuously looks for ways they can be improved
  • Develops relationships with customers through empathy and diplomacy

Qualifications needed and other requirements:

  • At least 1-2 years of significant practical experience in customer services role
  • High levels of empathy with active listening skills
  • Problem solver, able to deal effectively and professionally with end user and healthcare professionals queries
  • Ability to work collaboratively with internal and external stakeholders
  • High level of organisational skills and an ability to prioritise workload whilst multitasking
  • Excellent verbal, written and face to face communication skills
  • Strong Keyboard skills, including advanced knowledge of Word, Excel and note writing
  • Ability to work independently and as a team
  • Proven track record of working towards KPI's and targets
  • Attention to detail with a high level of accuracy
  • Telephony, CRM and prescription system experience ideally

To Apply

If you want to find out more about this role or would like to make an application, click below or contact Theo Charles

Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.

Apply now in a few quick clicks

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

SonicJobs' Terms & Conditions and Privacy Policy also apply.