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Logistics and & Administration Support
Basingstoke
On-site, Full Time
£25k - £27k depending on experience
About the Role:
We are currently recruiting a Logistics and Administration Support to join our client’s team based near Basingstoke. This is a key office-based role focused on the efficient processing and management of customer orders, ensuring high levels of accuracy, customer satisfaction and on-time delivery.
Logistics is essential in supporting our technical and laboratory operations. As a key point of contact, you will handle customer consignments efficiently, help deliver outstanding customer service and contribute directly to excellent customer feedback and service performance.
Key Responsibilities:
- Process all incoming customer consignments and equipment efficiently and accurately
- Manage the Receipt of customer orders and the preparation of orders for dispatch and shipping
- Book customer equipment into SAP
- Liaise with external logistics partners and counterparts at a second location
- Oversee Customs processes and procedures
- Oversee Collection and delivery by own transport
- Liaise closely with internal departments
- Maintain accurate customer data within SAP/CRM systems
- Handle and resolve customer enquiries and complaints effectively where relevant
- Contribute to customer service improvements and continuous improvement initiatives
What We’re Looking For:
- Previous experience in logistics, order processing, administration or customer service
- Strong attention to detail with a high level of accuracy
- Confident communicator with a professional and customer-focused approach
- Experience using ERP/CRM systems (SAP experience highly advantageous)
- Ability to manage multiple priorities and meet deadlines
- Comfortable working collaboratively across departments
- Proficient in Microsoft Office
Benefits:
- Free onsite parking
- 37.5-hour working week
- Pension scheme, life insurance and income protection (subject to successful probation)
- 22 days holiday + 3 additional days at Christmas + bank holidays
Apply now to take the next step in your career with a company that values precision, professionalism, and people.
