Customer Care Maintenance Operative - New Homes

Customer Care Maintenance Operative - New Homes

Hampshire

�30,000 - �37,000 + Package

Howells Recruitment are working with a Leading House Builder who are seeking a Maintenance Operative. A mixture of skills required!

We are looking for a confident, energetic and self-motivated Multi-Skilled Operative. The candidate will be responsible for the day to day remediation of issues in customers' homes. This role involves carrying out maintenance tasks in customers' homes involving a wide selection of skills including carpentry, dry lining, pumbing, painting and decorating. Working closely with the Customer Support Manager, the successful candidate will ensure the correct resources are available to undertake work in customers' homes, on the appointed date and to resolve all issues once.

This is an exciting opportunity for a professional with great interpersonal, communication and relationship skills who can meet and exceed customers' expectations and help them with every step of their journey.

The Role:

* Undertake various trades within new homes; plumbing, carpentry, painting, dry lining etc. and any other duties as directed by the Customer Support Manager

* Undertake any inspections of issues as required by the Customer Support Manager

* Regular customer liaison with customers in their homes.

* Regular liaison with the Customer Support Team to ensure they are kept fully up to date.

* Ability to remain calm and collected when faced with difficult customers, and situations, so a high level of personal integrity and respect for others is essential.

* Ability to communicate accurately at the same level of understanding with the customer.

* Plan and carry out work in a safe, cost effective manner.

* To be aware and observe any opportunity to reduce costs and improve standards and ensure those ideas are shared with your team.

* Ensure that Health and Safety is followed and site regulations are adhered to.

The Person:

* Ability to work independently, prioritise work and take initiative

* Able to demonstrate efficiency and reliability in previous roles.

* Great Interpersonal, communication and relationship skills.

* Face to face customer services experience

* Works well under pressure/in a fast-moving environment

* Housebuilding or related industry experience

Howells is acting as an Employment Agency in relation to this vacancy.