Workshop ControllerPembrook Resourcing are currently seeking a workshop controller to join their client's aftersales department, as a Workshop Controller you will play a key role, ensuring the workshop runs smoothly and efficiently.You will calculate and manage the use of workshop resources effectively, monitoring staff and workshop performance to maintain standards. As a Workshop Controller you will allocate work to the Technicians based on the mix of skills available and resolve customer queries according to dealership and manufacturers guidelines.We are looking for a strong communicator to take a customer focused approach to their work and also have the skills to influence others to succeed. Essential Requirements -路 You will possess excellent technical knowledge gained in the retail motor industry, as well as previous management experience in a similar role. My client would also consider a technician looking to progress路 Strong organisational and prioritisation skills路 Able to take initiative and ownership of issues with a proactive can-do attitude路 Able to multi-task and switch between task路 A team player who offers help and support to others路 Willingness to learn and keep up-to-date with product and technical information路 Thrives in a high pressured environment路 Full valid UK driving licence路 Eligibility to work in the UKEstablish and achieve personal objectives as agreed with Group Aftersales Manager.Ensure that the customer reception and displays meet the manufacturer's quality objectives and staff are developed to achieve maximum customer and own satisfactionIT IS VERY IMPORTANT TO INCLUDE CORRECT CONTACT DETAILS, SO WE CAN CONTACT YOU REGARDING THE APPLICATION MADE! We wish you the best of luck!
Back to searchWorkshop Controller
Pembrook Resourcing
Posted 15 hours ago, valid for 9 days
Basingstoke, Hampshire RG22 4UY
Full Time
In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed鈥檚 services as part of the process. By submitting this application, you agree to Reed鈥檚 Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.
Sonic Summary
- Pembrook Resourcing is seeking a Workshop Controller for their client's aftersales department, responsible for ensuring smooth workshop operations.
- The role involves managing workshop resources, monitoring staff performance, and resolving customer queries according to dealership guidelines.
- Candidates should possess excellent technical knowledge from the retail motor industry and have previous management experience, with a minimum of 3 years in a similar role preferred.
- The position requires strong communication skills, organizational abilities, and a proactive attitude, along with a full valid UK driving license.
- The salary for this role is competitive and commensurate with experience, reflecting the importance of the position within the organization.
