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3rd Line System Support
+Permanent opportunity
+On site Basingstoke
+55,000 - 61,000
+SC / DV cleared role
Skills:
+Solaris
+3rd line support
+Willingness to learn
Your role will involve:
- All incident management related tasks for the 3rd line live service - incident management and resolution while adhering to strict SLA's.
- Provide introduction and mandatory CBT training on systems for all new employees / contractors.
- When required, perform detailed and extensive investigations on any ongoing Problem Records and escalate where necessary.
- Follow strict Security Procedures.
- Complete backups of live and reference platforms.
- Provide advice and assistance to 4th line SMEs when required
- Production of KBA's and/or Work Instructions to enable and assist colleagues
- Resolve and implement Ad-hoc work requests raised against the DJSC queue.
- Search for new processes to drive CSI improvements.
Your transferable skills and experience:
- Advanced Knowledge and experience of Solaris 10
- Advanced Knowledge and experience UNIX / HP-UX
- Advanced Knowledge and Experience of Oracle 8-10g
- Knowledge and experience of Networking principles such as DNS and DHCP
- Knowledge and Experience of PowerShell, Perl scripting
- Experience of VMWare V5 / V5.5
- Desirable - or willing to learn Microsoft Server 2003 / 2008 R2 / 2012 R2 / Windows 7
- Desirable - or willing to learn Active Directory
- Desirable - or willing to learn basic Exchange 2003
If you'd like to discuss the 3rd Line System Support role in more detail, please send your updated CV to (url removed) and I will get in touch.
