Customer Care Representative

Are you passionate about delivering excellent service and ready to join a growing, ambitious full-fibre broadband company? We’re looking for an enthusiastic, proactive, and detail-focused Customer Care Representative to join our team in the heart of Bath.

Customer Care RepresentativeBath,  BA2 – Hybrid working

• Full time, permanent (40 hours per week)
• £25,000 - £28,000 per annum + Commission

Please Note: Applicants must be authorised to work in the UK

Truespeed is an award-winning broadband provider on a mission to deliver ultrafast, full-fibre connectivity across the South West. We are passionate about providing a service that transforms how people work, live, and connect – putting our customers at the heart of everything we do. With strong values of trust, collaboration, and customer focus, Truespeed is committed to creating positive experiences while supporting local communities and driving digital growth in the region.

The Role

We’re looking for a Customer Care Representative to join our dedicated team in Bath. This is a fantastic opportunity for someone with a passion for delivering excellent customer service and a drive to go the extra mile. You’ll be the first point of contact for our customers, handling queries, resolving complaints, and ensuring each interaction is a positive one.

Key Responsibilities:

• Handle customer queries across email, live chat, social media, and telephony channels
• Take ownership of enquiries, from product information to complaints, ensuring first-time resolution wherever possible
• Improve customer satisfaction by following queries through to resolution
• Call customers to book installations, explain processes, and answer questions
• Support process improvements across the customer care team and wider business
• Share knowledge with colleagues and maintain up-to-date information in our systems

Benefits

• Hybrid working
• Life assurance (4x annual salary)
• Healthcare and 24/7 online GP access
• Free on-site parking
• Competitive pension scheme
• Generous referral bonus
• Commission scheme
• 25 days holiday plus bank holidays

The Ideal Candidate

We’re looking for a motivated individual with a positive attitude and a strong background in customer service. You’ll need to be an excellent communicator, problem solver, and someone who can remain calm and empathetic in every situation. About you:

• Previous B2C customer service experience (call centre, retail, or customer support)
• Experience resolving complaints professionally and efficiently
• Confident with Microsoft Office and general IT systems
• Strong verbal and written communication skills
• Ability to simplify complex topics for customers
• Great listening skills and an empathetic approach
• A team player with a proactive, can-do attitude
• Eagerness to learn and develop professionally

Join us today and help deliver outstanding service while shaping the future of broadband in the South West!

How to apply for the role:

If you have the skills and experience required for this position, click “apply” today and you will be directed to the company website to complete your application.

You must be authorised to work in the UK. No agencies please.

Other suitable skills and experience include Customer Service Advisor, Call Centre Agent, Customer Support Executive, Client Services Representative, Customer Experience Advisor, Helpdesk Agent, Customer Relations Specialist, Service Desk Analyst, Contact Centre Advisor, Customer Success Associate.