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Customer Service Advisor

Hays Business Support
Posted 15 hours ago, valid for 19 days
Location

Bath, Bath and North East Somerset BA1 3DS, England

Salary

£12.21 - £14.00/hour £13.68 inc. holiday

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Contract type

Part Time

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Sonic Summary

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  • A well-established organization is seeking a candidate for a customer service role that requires prior experience in customer service and administrative duties.
  • The position involves acting as the first point of contact for queries, handling client enquiries, and performing reception duties, with a work pattern of 35 hours per week, Monday to Friday.
  • Candidates should possess strong communication skills, the ability to manage multiple tasks, and proficiency in financial processes and Microsoft Office.
  • The role offers a competitive salary of £25,000 per year and requires a proactive approach with attention to detail.
  • Interested applicants can apply by submitting their CV or contacting the recruitment agency for further discussions.

Your new company
A well-established organisation providing support committed to delivering excellent customer service.

Work pattern
On site, Monday to Friday, 35hrs a week.

Your new role

  • Act as the first point of contact for queries via telephone, email, letter, or in person.
  • Handle enquiries from clients and stakeholders.
  • Ensure timely responses and resolve issues or escalate to management when necessary.
  • Perform front-of-house and reception duties, including distributing post and managing parcel collections.
  • Prepare written correspondence and process payments.
  • Support financial administration tasks such as credit control, expense reconciliation, and banking.
  • Update booking systems, reconcile invoices, and manage petty cash.


What you'll need to succeed

  • Experience in customer service and administrative duties.
  • Strong communication and interpersonal skills.
  • Ability to manage multiple tasks and prioritise effectively.
  • Competence in handling financial processes such as reconciliations and invoicing.
  • Proficiency in Microsoft Office and booking systems.
  • A proactive approach with attention to detail.
  • Flexibility to support business needs during busy periods.



What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)

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By applying, a CV-Library account will be created for you. CV-Library's Terms & Conditions and Privacy Policy will apply.

SonicJobs' Terms & Conditions and Privacy Policy also apply.