Field Service Engineer

Mobile Heavy Plant Engineer - Bathgate

A vacancy has arisen based in Bathgate for a Field Service Engineer.

Your responsibilities as a Field Service Engineer:

•   Carry out, servicing, inspection and repair of earthmoving machinery and equipment at customer premises or on site or if required at the appropriate depot.

•   Diagnose specific fault issues and action appropriately.

•   Return all warranty and other return parts cleaned and on time ensuring correct processes for packing and labelling.

•   Ensure all service information is read, understood and filed.

•   Correctly file all service manuals and that they are consistently updated.

•   Undertake all work strictly in compliance with manufacturer guidelines and recommendations.

•   Escalates the appropriate action in relation to broken or damaged company equipment.

•   Develops an effective working relationship with the support team at the depot and can support others where required.

•   Maintains a healthy and safe working environment for self and others through a clear understanding of workplace safety requirements and systems.

•   Supports the roles of others ensuring administration and paperwork is completed effectively and on time as and when required.

•   Develops outstanding rapport and relationships with all customers.

•   Coordinates with the customer ensuring that customer needs are understood and that a flexible approach is adopted to meeting their needs.

•   Works with the customer in mind, making sure that quality work standards are maintained consistently and that post work, the repair site is clean and left in a condition that satisfies the customer.

The successful candidate will require the following:

•   Satisfactory completion of a recognised apprenticeship in a related industry to NVQ level 3 or equivalent

•   Able to demonstrate previous experience in a similar role and / or industry

•   Good communicator at all levels with a flexible approach to work

•   Computer literate and able to demonstrate uses of IT relevant to role.

•   Able to demonstrate ability to work effectively in a pressurised environment.

Our Offer:

•   The opportunity to work with the industry-leading manufacturer .

•   Secure and progressive work environment.

•   Competitive salary and benefits.

•   Training and personal development