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Job Title: Monitoring OperativeDepartment: Remote Monitoring ServicesLocation: BatleySalary: £28,000 - £32,000 DOE.
OverviewWe are seeking a proactive and detail-oriented Monitoring Operative to support the delivery of high-quality monitoring services to a diverse customer base. This role involves maintaining operational standards in line with Gold Standard accreditation, ensuring compliance with internal processes and client requirements. The team handles a variety of services, including VSS and intruder monitoring, remote concierge, customer telephony support, and administrative duties essential to service continuity.
Key Responsibilities
- Take ownership of personal performance, development, and communication.
- Respond to alarms from client sites in accordance with established procedures.
- Handle inbound calls from internal and external stakeholders professionally and efficiently.
- Log service calls in the internal system for engineer assignment.
- Conduct thorough shift handovers with accurate and relevant information.
- Perform daily and weekly checks, promptly reporting any non-compliance issues.
- Maintain an in-depth knowledge of emergency strategies and business recovery plans.
- Deliver operational and emergency procedure training to colleagues.
- Keep Sentinel updated with site information, schedules, keyholder details, and connection data.
- Identify and propose service improvements in line with departmental objectives.
- Carry out additional duties as directed by management.
Role Progression Framework
Grade 1 Operative – Completion of probationary and induction training.Grade 2 Operative – Demonstrated competence in all monitoring duties, working independently.Grade 3 Operative – Able to train others, retrieve technical data from Sentinel, and demonstrate full knowledge of emergency procedures.Grade 4 Operative – Capable of updating keyholder and system data, making technical changes to VSS systems, and identifying improvements or set-up issues for escalation.
Essential Skills & Attributes
- Team-oriented with a positive, “can-do” attitude.
- Strong numerical and verbal reasoning skills.
- Professional communication and presentation abilities.
- Excellent interpersonal skills with the ability to work across different roles.
- High attention to detail in both administrative tasks and customer service.
- Exceptional customer service skills.
Desirable
- Valid SIA Supervisor License.
How to ApplyIf you’re ready to take your skills to the next level in a challenging and rewarding environment, this is your chance to make an impact. Join us and be part of a team at the forefront of high-security monitoring.
Apply today or contact Courtney Gilgunn for more information.
