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Customer Service Specialist
£23,500 plus benefits
Carlisle, Cumbria
MC Technical Recruitment are partnered with a leading Energy business, currently seeking to expand their existing team of Customer Service Specialists at offices based in Carlisle. This includes resolving customer queries, troubleshooting solutions, problem solving on a daily basis whilst delivering excellent customer service.
As a Customer Service Specialist, you will be responsible for:
- Responding to inbound messages & calls from customers
- Investigating, booking and coordinating engineer visits as necessary
- Identifying events that may impact business and alert management
- Generating customer documents and communications
- Handling & resolving customer complaints
- Creating, delivering and assisting with new systems implementation
- Reconciling accounts and meter readings
- Reconciling & advising customers on debt levels, escalating as required
- Producing reports on customer accounts from the system
- Forecasting and generating progress reports for the business
- Other duties as required
To be considered for this opportunity, you should have:
- Experience in customer services
- Those who have worked in a call centre / helpdesk centre would be advantageous
- Full understanding of Microsoft Office package
- Experience handling complaints
- Be literate with various types of technology or willing to learn
- Strong communication skills – both verbal and written
The package on offer includes:
- Competitive basic salary up to £23,500
- Discretionary annual bonus
- 25 days holiday plus bank holidays, with optional purchase/sell up to 5 days
- Pension plan
- Private healthcare scheme
- Cycle to work scheme
- Electric car lease scheme
- Company laptop and equipment
- Days based position (Mon-Fri), based in offices in Carlisle
This is a fantastic opportunity to join an expanding business within the Energy sector, with future learning & development opportunities available.
If you are interested in applying for this position, please email a copy of your latest CV to (url removed) or call Matt on (phone number removed) for more information.
