Customer Revenue Specialist

Customer Revenue Specialist

£24,000 plus benefits

Carlisle, Cumbria

MC Technical Recruitment are partnered with a leading Energy business, currently seeking to expand their existing team of Customer Revenue Specialists at offices based in Carlisle. This includes working closely with the Customer Services and Contract Management teams to support customer income recovery. This is a rapidly growing business with career development opportunities, based in the Carlisle, Cumbria area.

As a Customer Revenue Specialist, you will be responsible for:

• Communication with customers regarding their accounts
• Making calls to obtain payments
• Managing the issue of email and paper debt warnings as needed
• Reviewing customer accounts which require paper communications, including debt warnings
• Reviewing customer information to ensure all contact details are correct to maximise communication efforts
• Account reconciliations to ensure correct residents are billed
• Analysing billing and debt data
• Other duties as required

To be considered for this opportunity, you should have:

• Experience of managing multiple tasks at a time
• Customer service communication skills
• Those with experience of managing their own projects are desirable
• IT proficient – Word, PowerPoint, Excel, Outlook, etc.
• Problem solving
• Attention to detail
• Analytical skills and a willingness to take ownership and accountability for projects to see through to completion

The package on offer includes:

• Competitive basic salary up to £24,000 (DOE)
• Discretionary annual bonus
• 25 days holiday plus bank holidays, with optional purchase/sell up to 5 days
• Pension plan
• Private healthcare scheme
• Cycle to work scheme
• Electric car lease scheme
• Company laptop and equipment
• Days based position (Mon-Fri), based in offices in Carlisle

This is a fantastic opportunity to join an expanding business within the Energy sector, with future learning & development opportunities available.

If you are interested in applying for this position, please email a copy of your latest CV to (url removed) or call Matt on (phone number removed) for more information.