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- Customer Service: Provide exceptional customer service by addressing inquiries, resolving issues, and ensuring customer satisfaction.
- Order Management: Coordinate and manage customer orders from receipt to delivery, ensuring timely and accurate processing.
- Production Coordination: Liaise with production teams to schedule and prioritise jobs, ensuring efficient workflow and adherence to deadlines.
- Communication: Maintain clear and effective communication with customers, suppliers, and internal teams.
- Documentation: Prepare and maintain accurate records of customer interactions, orders, and production schedules.
- Problem Solving: Identify and resolve any issues that may arise during the production process, ensuring minimal disruption.
- Quality Control: Monitor and ensure the quality of products meets customer expectations and company standards.
- Experience: Ideally experience in a similar role within a manufacturing environment, preferably in the printing industry.
- Skills: Strong organisational, communication, and problem-solving skills.
- Technical Knowledge: Familiarity with printing processes, materials and equipment is highly desirable.
- Customer Focus: Demonstrated ability to provide excellent customer service and maintain positive relationships.
- Team Player: Ability to work collaboratively with various departments and teams.
