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A thriving company has a new opening for a Customer Service Administrator. The Customer Service Administrator role involves providing support to the wider team through scheduling works, managing invoices, and handling incoming calls in a timely and efficient manner.
- Salary: £23,000 - £25,500 plus bonus/OTE
- 7.30am - 4.30pm and every other Saturday WFH 8am - 12pm paid at time and a half
- Parking available
Customer Service Administrator responsibilities:
- Handling incoming call queries and achieving daily targets
- Liaising with customers regarding ETA updates, job updates and re-scheduling of appointments
- Distributing daily work schedules via CRM to Engineers
- Updating job notes, customer, and engineer comments
- Establishing excellent working relationships with engineer staff and assisting with their queries
- Providing a high level of customer service and communication, ensuring all information requests are dealt with in a timely manner
- Handling the in-house email inbox, responding to queries from customers and head office
- Creating and sending quotations
- Creating invoices and ensuring payment is processed
- Following up with customers to ascertain if further work is required
- Sending out correspondence to customers with work completed to increase positive reviews
Customer Service Administrator required skills/competencies:
- Strong organisational and communication abilities
- IT proficient in Word, Outlook, and Excel
- Excellent organisational skills
