Guidance Services Delivery and Business Support Lead c.£55,000 per annum Bedford Permanent Hybrid Working Join us at the Money and Pensions Service (MaPS) as a Guidance Services Delivery and Business Support Lead. This role offers you the chance to make a significant impact during our growth journey. You will have the opportunity to engage in exciting projects and contribute to our collaborative culture. We are committed to excellence in serving both our staff and customers. As the Guidance Services Delivery and Business Support Lead, you will play a crucial role in maintaining operational excellence and governance, supporting a large team, and ensuring compliance with standards and regulations....Role OverviewThe Guidance Services Delivery and Business Support Lead will report directly to Head of Guidance Services and Customer Protection Strategy. In this role, you will be responsible for: Key Responsibilities: • Maintain and update operational governance documentation and administrative processes across delivery areas to meet and exceed MaPS Standards and assurance requirements. •Work closely with the Head of Service and Lead Managers, participating in operational leadership meetings and chairing key internal forums. • Ensure strong service delivery connections with our customers and service providers. • Coordinate and maintain a forward planner for departmental initiatives. • Manage audit and assurance activities, ensuring all processes are logged, updated, and actioned in accordance with governance recommendations. • Support the administration and updates of the departmental change control log and ensure operational practices comply with relevant laws, regulations, and standards. • Act as the operational point of contact for compliance issues, including non-compliance incidents and business continuity plans. • Assist in managing the company’s Health & Safety measures and support root cause analysis for complaints and system failures.You will need to demonstrate the following skills and experience. To excel in this role, you will need to demonstrate: • Highly organised and methodical, experienced in maintaining operational delivery plans. • Ability to work independently, building strong collaborative relationships to drive success. • Experience within a complex organisation, capable of overseeing multiple initiatives. • Proficient in developing activity and business planning processes within a fast-paced customer delivery environment. • Skilled in Root Cause Analysis (RCA), identifying and addressing the causes of complaints and system issues for continuous process improvement. Desirable: • Experience in a regulated environment. • Project Management expertise. • Knowledge of business continuity and risk management processes • Collaborative approach, with a history of working effectively with diverse teams.About UsThe Money and Pensions Service (MaPS) is based in Bedford, in a recently renovated modern office. This is a wonderful opportunity for you to become an integral part of a dynamic organisation, working to help people across the UK. At the heart of the Money and Pensions Service are our values – caring, connecting, and transforming, which are the foundation of our success. They permeate every area of our work and define all our business relationships and the way we work with each other. We’re not only looking for the best people to come and work for us, but we need people who align themselves with our values: • Caring We care about our colleagues and the people whose lives we are here to transform. • Connecting We will transform lives through our ability to make positive connections. • Transforming We are committed to transforming lives and making a positive societal impact. Our Inclusive Working Environment By fostering our values, we are immensely proud of the inclusive working environment that we have created. The diversity of our people is a strength that we embrace and wish to build upon, so we are committed to attracting people of all backgrounds. We work hard to ensure that we have a progressive approach to inclusion, equity, and belonging. We really do want our colleagues to “bring their whole selves to work.” Our colleague and ally networks encompass LGBTQ+, neurodiversity, women’s health, men’s health, ethnicity, and diversity.What We Offer• Generous Annual Leave – 30 days plus Bank Holidays • Pension scheme – contributions matched 2 to 1 (up to 10% of your salary) • Interest-free loan for season tickets for buses and trains • Cycle to work Scheme • Subsidised eye tests & flu jabs • Life assurance scheme • Give as you earn scheme • Employee assistance programme (EAP) • PAM Assist and PAM Life scheme (Wellbeing) • Enhanced family and sick pay • Paid volunteering (2 days a year) • Recognition Scheme • Discounts portal to numerous retailers Flexible Working At MaPS, we take pride in our flexible approach to work. As standard, we work on a hybrid basis with a minimum of 2 days in the office per week. Hybrid working is a voluntary, non-contractual arrangement and our headquarters in Bedford will be your contractual place of work. The number of days that anyone will be able to work at home will be determined primarily by business needs, but personal and other relevant circumstances will also be considered. If you are successful, any opportunities for hybrid working, including whether a hybrid working arrangement is suitable for you, will be discussed with you prior to you taking up your post.What We Offer• Generous Annual Leave – 30 days plus Bank Holidays • Pension scheme – contributions matched 2 to 1 (up to 10% of your salary) • Interest-free loan for season tickets for buses and trains • Cycle to work Scheme • Subsidised eye tests & flu jabs • Life assurance scheme • Give as you earn scheme • Employee assistance programme (EAP) • PAM Assist and PAM Life scheme (Wellbeing) • Enhanced family and sick pay • Paid volunteering (2 days a year) • Recognition Scheme • Discounts portal to numerous retailers Flexible Working At MaPS, we take pride in our flexible approach to work. As standard, we work on a hybrid basis with a minimum of 2...

Guidance Services Delivery and Business Support Lead

Administrative Assistant- Milton Keynes!

Junior Office Administrator/Logistics Coordinator

Part time HR/Office Administrator