Customer Liaising Officer

About the Role:

We are currently recruiting for a Customer Liaising Officer,supporting service delivery and customer engagement across housing related matters. This is a fully office-based role, requiring daily attendance at theoffice and travel within the local area.

You will act as a key point of contact for residents, tenants, and internal teams, ensuring queries are handled efficiently and professionally. The role involves both face-to-face and telephone liaison, administrative support, and coordination of housing-related services.

Key Responsibilities:

• Visit tenants to explain upcoming works to their homes, including kitchen and bathroom refurbishments.
• Provide clear, empathetic communication and answer any questions or concerns.
• Act as a link between tenants, contractors, and the housing team to ensure smooth delivery of services.
• Carry out administrative tasks including updating records, managing correspondence, and logging tenant feedback.
• Respond to phone and email enquiries in a professional and timely manner.
• Support the wider housing team with coordination and documentation of works.
• Maintain accurate records and ensure all interactions are logged appropriately.
• Attend team meetings and contribute to service improvement discussions.

Essential Requirements:

• Ideally some experience in housing, local authority, or customer service roles (preferred).
• Excellent communication and interpersonal skills.
• Strong organisational abilities and attention to detail.
• Ability to work independently and manage competing priorities.
• Proficiency in Microsoft Office and case management systems.
• Full UK driving licence and access to own vehicle.
• Willingness to work from the office daily.

Why Join Us?

• Be part of a supportive and purpose-driven team.
• Make a real impact in the local community.
• Enjoy free on-site parking and a collaborative working environment.

Interested?
Please apply with your CV via email,